Refund policy

• Eligibility for Returns:

  • Returns are only accepted for unopened items in perfect, unused condition.
  • To be eligible, items must be returned in their original packaging, with all seals intact and no visible signs of damage or wear.
  • Returns must be requested within 7 days of receiving the item. Beyond this time, no returns will be accepted.
    
    

• Non-Returnable Items:

  • Items that have been opened, damaged, or show signs of tampering will not be eligible for a return.
  • Certain limited edition or custom products may be final sale and will be noted on the product page.
    
    

• Return Process:

  • Customers must contact us at sales@thepokekado.com to request a return authorization before shipping the item back.
  • The customer is responsible for all return shipping costs and ensuring the item is safely packaged. We recommend using a tracked shipping method for your protection.

Refund Policy

1. Refund Conditions:

   • Refunds will only be issued for items that meet the return eligibility criteria stated above.
   • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7 business days and issued to the original payment method.

2. Deductions:

   • Any shipping fees (both original and return shipping) are non-refundable.
   • Refunds for returns that do not meet the eligibility criteria will be denied, and the item will be returned to the customer at their expense.

3. Damaged or Missing Items:

   • If an item arrives damaged, customers must notify us within 48 hours of delivery with photographic evidence of the damage. We will work with you to resolve the issue, which may include a replacement or refund based on the situation.

4. Chargebacks or Disputes:

   • In the event of a chargeback or payment dispute, we reserve the right to dispute the claim if our policies have been followed and the product has been delivered as promised.